![]() ![]() Please note that this review is based on the website shopping experience and not the products purchased. I therefore write this review to advise people who are looking to shop at (especially those outside of the United States), to take these risks into consideration before placing orders here. In conclusion, I find this website to be impractical and even risky for online shoppers to a level that, in comparison to other online shopping services, appears unprofessional and unsatisfactory. This is both very unprofessional and disrespectful, especially for a highly esteemed company. I was trying to address a follow up concern to a previous one I was discussing with one of the customer care chat assistants and she terminated the chat before I could send my message after asking me if there was anything else I needed help with. I, personally, have never seen this in my previous experiences with other websites.Ĭhat assistant/customer care agents may terminate the chat even while you are typing a response: The only way to do this is by manually going to your browser settings and deleting all of your website data and cache. Once you log into an account on the website, it will not allow you or provide an option for you to log in with a different email or account. Luckily for me, it was my email and not my address that was mistyped.ĭoes not allow you to log into another email account on the website: As stated on the previous point, there was nothing that I could do to change or remedy this problem and no way to access information about my order. In my case, I not only entered an alternate email to the one that I had registered, but had made one typing error on the email, so the order confirmation was sent to someone else. This information is not provided as a warning to you in advance even though it gives you the option to use any email to send the confirmation of your order. ![]() Order information is not displayed in your history if you choose an alternate email from the one in your registered account, to send your order confirmation to (even if ordered while logged into your account): However, when checking one of my orders' information online, I found that my package was shipped 2 days after I placed it. ![]() The reason provided is because the products are said to be shipped quickly after the order has been made. If you accidentally make a mistake on the information placed for an order (as any human is capable of doing) you do not have any option to modify, cancel or reverse the process in anyway (unless you live in the United States) even seconds or minutes after placing the order. No options provided to customers to change and/or cancel their orders (even through their customer service representatives): This is not professional when compared to companies like amazon that provide tracking status updates as frequently as every few hours. On more than one order did I receive a notification from the currier by text one day before or on the same day of delivery about the status of my package and the date of its arrival. For several days, I waited for tracking information about the status of my package on their website "tracking option" and it wasn't available until over a week later. I made an order of four items in a registered account using their fast delivery. Tracking feature that does not provide any tracking information until package is delivered (if delivered): ![]() I found many problems with this company's online shopping website, many of which, I don't find justifiable or professional. ![]()
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